Refund Policy

This policy applies to paid subscriptions and digital perks offered through our Plans page (such as Plus and Plus Plus), when checkout is available. It does not cover third-party products, app store purchases outside our website checkout, or free features of the Services.

Prices, plan length, and included features are shown on Plans before you pay.

Online card and local payment methods may be processed by Paddle.com Market Limited or its affiliates ("Paddle") as merchant of record. Your checkout receipt and payment confirmation may list Paddle as the seller. Paddle handles tax, invoicing, and certain payment disputes according to its own terms and applicable law.

We activate digital plan time on your account after Paddle confirms successful payment. If activation fails despite a successful charge, contact us promptly so we can restore access or arrange a remedy.

Paid plans and digital perks are delivered electronically and begin when activated on your account. Unless required by law, all sales are final once the plan or perk is delivered or activated. We do not offer refunds for change of mind, unused time after activation, or because you no longer wish to use a feature.

Deleting your account ends access immediately and does not entitle you to a refund for remaining plan time.

We review refund requests in good faith. We may approve a full or partial refund, or account credit, when:

• You were charged but the paid plan or digital item never activated on your account after a reasonable troubleshooting period.
• You were charged more than once for the same purchase (duplicate charge).
• The charge was unauthorized or fraudulent, subject to verification.
• A serious technical error on our side prevented delivery of what you paid for.
• We are required to provide a refund under applicable consumer protection law.

We generally do not refund purchases lost because of account sharing, forgotten recovery codes, device changes without restore, or violations of our Terms or Community Guidelines that result in suspension or removal.

If a subscription renews automatically, you are charged for the next billing period shown at checkout. You may cancel renewal before the next charge through the payment method or account tools Paddle provides, or by contacting us with enough notice before renewal.

Cancelling stops future charges. It does not automatically refund the current billing period unless required by law. Access continues until the end of the paid period already purchased.

If you are a consumer in the European Union, European Economic Area, United Kingdom, or another region with mandatory withdrawal rights for digital services, you may have a short cooling-off period by law.

For digital content supplied immediately, that right may not apply if you requested immediate access and acknowledged that performance begins before the withdrawal period ends, as explained at checkout and in our Terms of Service. Nothing in this policy limits rights that cannot be waived under local law.

Email whisperwall.help@gmail.com with:

• The email or account alias used for the purchase
• Approximate date and time of payment
• Plan or product name (for example Plus weekly)
• A short description of the issue
• Your Paddle receipt or transaction reference, if available

Do not send full payment card numbers or government ID documents by email. We usually respond within 2 to 5 business days. Approved refunds are returned to the original payment method where possible; timing depends on your bank or card issuer.

You may also visit our Support page for billing troubleshooting steps before you write.

If you believe a charge is incorrect, contact us first so we can investigate. Filing a chargeback without contacting us may delay resolution and can lead to suspension of paid access while the dispute is reviewed.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be posted here. Continued purchases after an update mean you accept the revised policy, except where applicable law requires otherwise.

Questions about refunds or billing for WhisperWall: whisperwall.help@gmail.com.