Support

Email whisperwall.help@gmail.com. We usually reply within 24 to 48 hours.

• Tell us what you were trying to do and what went wrong.
• Include the approximate date and time if billing is involved.
• Say whether you are on a phone or computer.
• Do not send passwords, full payment card numbers, or government IDs.

Plus and Plus Plus subscriptions may not be open yet. When they are available, you can compare plans on the Plans page. If you already paid and your plan is missing, open Plans or tap Restore purchases in Connect first.

We can help with:

• Missing plan after a successful payment
• Checkout that closed before completion
• Possible duplicate charges

Email whisperwall.help@gmail.com with what you bought and when. Refund eligibility is explained in our Refund Policy.

Signed in with Google or another provider? Try signing out and back in with the same account. That brings your profile back on a new device.

Save your WW1 recovery code in ID Mask (from Settings) before you change phones or clear browser data. When you are logged out, open Sign in, then Restore account to use that code or your saved file.

Gender and date of birth are locked after Connect setup for safety. If you made a genuine mistake, email us with your display name and a short explanation. We review correction requests case by case.

To report harassment, scams, underage users, or illegal content, use in-app report tools when available and email whisperwall.help@gmail.com. For immediate danger, contact local emergency services first.

Terms of Service, Privacy Policy, Refund Policy, Cookie Policy, and Community Guidelines.